• Returns, Refunds & Terms

5M Solutions Ltd, Business Hub, Wolverhampton Rd. Codsall. WV8 1PX. 01902 275320

All Returns Within 14 Days


ONLY USE ROYAL MAIL POST SERVICES if Returning to our  “5ms Solutions Ltd.Business Hub – Wolverhampton Rd. Codsall WV81PX ” address


If you use any other courier or carrier (including Parcelforce) to return an item, YOU MUST Message us for an alternative Return address.

Please choose one of the following return reasons

Doesn’t Fit
Changed My Mind
Found Better Price
Just Didn’t like it
Ordered By Mistake

We will automatically FAST TRACK your returns and refund resolution NOTE If you chose any other ebay return reason we will need to Strictly follow ebay procedures which will take significantly longer to resolve.

Please ensure any unwanted returns are NEW, UNUSED, UNFITTED, SALEABLE, UNDAMAGED,

For Warranty issues. please contact us through ebay messaging

All information provided is for guidance only.

Ensure the item is suitable by self-researching or obtaining expert advice and checking the part number matches BEFORE purchase.

Items may vary in colour and pattern from the picture where this does not impede the function of the item.

All measurements & weights are approximate.

We send to the address on the original ebay order only.

It is the customer’s responsibility to ensure the address supplied on the original ebay order is full and correct.. Please supply a contact telephone number on your order.

DO NOT use PO box addresses. we do not send to PO boxes

Delivery dates shown on our website are ESTIMATES only and do not constitute a guaranteed delivery date.
Free shipping is normally by Royal Mail 48, or other courier, this is not normally a tracked service and it is not guaranteed to be delivered by a specific date.

If you feel the item is significantly later than expected contact us (If you open a case before contacting us we will need to follow ebay procedures which usually takes significantly longer to resolve).

UK Chargeable Shipping option is normally by Royal Mail Special Delivery or other courier, this is normally a tracked expedited service, In the event of a none delivery contact us.

Outside UK
under 2KG Normal size normally sent by Royal Mail Airmail, This is not normally a tracked service it is not guaranteed to be delivered by a specific date.

If you feel the item is significantly later than expected contact us.

Outside UK over 2KG or large or long size
Normally by other courier, this IS a tracked, expedited service.

in the event of a none delivery contact us.

We endeavour to send all orders out as quickly as reasonably possible. We may in exceptional circumstances have an unavoidable a delay,

Returns need to be paid for by customer, Original post out costs may also be deducted in some cases.

We aim to resolve these as soon as reasonably possible.
We will try to contact you regarding an order that is significantly delayed.

Except Errors and Omissions

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  • Privacy and Cookie Policy

Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter “the Store”) uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEYStores randomly generated key used to prevent forged requests.
PHPSESSIDYour session ID on the server.
GUEST-VIEWAllows guests to view and edit their orders.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history, if you have asked for this.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSIDFacilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGEFacilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATIONFacilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUTFacilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDSFacilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSIONFacilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARYFacilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSIONFacilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGEFacilitates translation of content to other languages.